Exchange and Return Policy

At Lucent, we strive to provide the best shopping experience for our customers; therefore, please review the following exchange and return policy before completing your purchase. First: Exchanges and Returns * Requests for product exchange or return may be made within 24 hours of receiving the order. * To be eligible for an exchange or return, the product must be: * Unused and unworn. * In its original condition. * Accompanied by all tags and original packaging. * Accompanied by the purchase invoice or order number. Second: Cases Where Exchanges or Returns Are Not Accepted Products cannot be exchanged or returned in the following cases: * More than 24 hours have passed since the order was received. * The product has been worn, used, or washed. * The product tag has been removed, or the original packaging is damaged. * The product has undergone any alteration or sustained damage after receipt. * The product is a special order, or was custom-made or modified at the customer's request. Third: Defective Products or Order Errors If you receive a product with a manufacturing defect or an item different from what was ordered, please contact us within 24 hours of receipt and provide clear photos. We will review the case and either replace the product or refund its value, depending on the circumstances. Fourth: Shipping Fees * Original shipping fees are non-refundable. * If the exchange or return is due to an error by Lucent or a manufacturing defect, Lucent will cover all shipping costs. * In all other cases, the customer is responsible for shipping costs associated with the exchange or return. Fifth: Refunds Upon receipt of the product and verification that it meets the return criteria, the refund will be issued using the original payment method or the store's standard procedure, within the timeframe required to complete the return process. Sixth: Special Orders (Custom-Made Items) * All dresses or products that are custom-made, specially produced, or modified at the customer's request (including adjustments to size, length, color, or any other custom modification) are classified as special orders. * Special orders cannot be exchanged, returned, or cancelled once the order has been confirmed or production has commenced. * Exceptions apply only in cases of manufacturing defects or errors made by Lucent during order fulfillment. Contact Us For any inquiries or requests regarding exchanges or returns, please contact us via: * Instagram: @lucent.kw * Website: www.lucentkw.com